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RETURNS & REFUNDS

If you are unsatisfied with your the Company or any individual product in your the Company, you may return it to us within seven (7) days of the receipt. The Product shall be un-used; tags not tampered with and shall be in the original brand packaging (if applicable). This policy is applicable only to those products that do not fall under the list of non-refundable items provided for on our Site.

You shall ensure that the item you are returning is in the same condition as it was received by you and is packaged properly. In the event that an item is returns to us in an unsuitable condition, we reserve the right to not accept returns and send the item back to you.

To request a refund, please contact us at Info@petmart.sg or WhatsApp +65 9450 0947.

QUALITY OF FOOD PRODUCTS

To the best of our knowledge with regard to produce made by local suppliers, fresh ingredients are mainly used in the process. Should your dog have an allergic reaction to any of the treats/food, please stop feeding these treats to your dog immediately and bring your dog to a vet, referring him/her to the full ingredients list.

The Company is only a distributor of pet products and cannot be held directly responsible for any adverse effects any of the products in a The Company may have on your dog. However, to the best of our abilities, we try to ensure that we ship out products that are safe for consumption. You shall ensure that you do not overfeed your dog and ensure the right amounts of treats are being given to your dog dependent on its size.

 

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R Returns and Exchange
D Delivery

Exchange/return of goods* is allowed on a case-by-case basis up to 7 days from the date order is received, provided the items are in the original condition.

  1. All items should be in original condition, unopened.
  2. To maintain good hygiene, collars, beds, cages, and all other wearable are not eligible for exchanges or returns.
  3. A $15 delivery fee will be imposed on each exchange and return. Once the item(s) is returned back to our warehouse, our team will inspect the condition of the item(s) and contact you to issue a refund within 5 working days, if approved.
  4. [CLEARANCE] is not eligible for refund/exchange.

Exchanging/Refunding of Items:

  1. We can pick up the items & bring it back to our warehouse - service fee $15
  2. We will deliverthe exchange items when you make a new order. (The new order needs to be made within 1- 2 weeks from the date of the previous delivery)
  3. You can drop off the item at our Store at - Block 151 Serangoon North Ave 2 unit 01-79 (S) 550151 (Mondays - Fridays; 10am - 6pm) *WhatsApp 9450 0947 for approval before coming to the store.
  4. Our team will inspect the condition of the item(s) & contact you thereafter regarding exchange or a refund. Refunds would be issued in the same method of payment as the original payment.

How long does Petmart Online take to deliver after I’ve placed my order?

  • Our delivery will take 3 to 5 working days. We will deliver from Monday to Friday from 10am to 10pm.
  • Orders that require exchange may take an extra 1-2 days to deliver.

Delivery

  • Delivery is free above $100 net spent, Below $100 there will he a $15 delivery fee.

Can I opt for self-collection?

  • No!
    As our goods come direct from our warehouse, we are not able to allow self pickup. *Do give us a call or WhatsApp 9450 0947 and we will try to help you with you orders.

Drop Off

  • Driver only able to leave outside your door steps. Due to Covid and Safety of our staff.

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