Education
Introducing Our Little Friends
Discover the enchanting world of miniature creatures
Bringing home your first fish
It happens all the time. You see a beautiful fish swimming happily in the aquarium shop. You chose the fish yourself netting it with great care. You bring it home. Put it into your tank. You admire it all through the night.
The next morning, the fish is dead. The first thing that comes to mind: you got cheated. The aquarium shop sold you a sick fish. You go back to the shop to complain. But the shopkeeper shows you the other fishes and they are all still happily swimming in the same tank that you selected the fish from the day before.
Some things must have gone wrong. And very likely it is the transferring of the fish that brought about the disaster.
Fishes are sold in oxygen filled plastic bags. Like all animals, they are subject to stress. And stress can kill; it can weaken their immune system and lead them to infections and diseases. Some fishes may die after a few days or weeks after they succumb to infections or diseases resulting from the stress during the transfer.
When transporting, avoid strong light, agitation and temperature fluctuations. A fish tossing violently in a plastic bag in the car can be really stressed up.
The first thing to do is NOT to pour the fish straight into the aquarium water.
1. Float the plastic bag in the tank for about 20 minutes to equalize the temperature of the water in the plastic bag and the aquarium water.
2. Open the bag and slowing put in a bit of the aquarium water.
3. Do this every few minutes, so that the fish can adjust to the pH that is the acid and alkaline content of the water. If this is not adjusted properly, the fish can die – sometimes within minutes.
4. This is particularly so if the pH difference in your tank and the shop is great. You can test the pH value by using pH test kits available from the aquarium shops. If the pH difference is 1 or above; example: if the shop’s pH is 7. And your pH is 6, you have to adjust very slowly; some fishes cannot tolerate sudden pH changes. The easiest thing to do is to change some of the aquarium water with de-chlorinated tap water. Our tap water is usually around pH 7 – pH 8 depending on where you live. With the change of water, your aquarium tank water pH will rise. Get the pH as close as possible to the water from the aquarium shop before putting in the fish.
PH STRESS IS A SILENT KILLER. You may think that all these efforts are too troublesome. But remember, if you want to see your $1000 arowana still happily swimming in the morning, it is well worth the trouble to lose some sleep over it. And talking about arowana, make sure you have the tank securely covered. Most fish will jump in a new environment. And out of water, any fish is as good as dead in the morning.
FAQs
R Returns and Exchange
D Delivery
Exchange/return of goods* is allowed on a case-by-case basis up to 7 days from the date order is received, provided the items are in the original condition.
- All items should be in original condition, unopened.
- To maintain good hygiene, collars, beds, cages, and all other wearable are not eligible for exchanges or returns.
- A $15 delivery fee will be imposed on each exchange and return. Once the item(s) is returned back to our warehouse, our team will inspect the condition of the item(s) and contact you to issue a refund within 5 working days, if approved.
- [CLEARANCE] is not eligible for refund/exchange.
Exchanging/Refunding of Items:
- We can pick up the items & bring it back to our warehouse - service fee $15
- We will deliverthe exchange items when you make a new order. (The new order needs to be made within 1- 2 weeks from the date of the previous delivery)
- You can drop off the item at our Store at - Block 151 Serangoon North Ave 2 unit 01-79 (S) 550151 (Mondays - Fridays; 10am - 6pm) *WhatsApp 9450 0947 for approval before coming to the store.
- Our team will inspect the condition of the item(s) & contact you thereafter regarding exchange or a refund. Refunds would be issued in the same method of payment as the original payment.
How long does Petmart Online take to deliver after I’ve placed my order?
- Our delivery will take 3 to 5 working days. We will deliver from Monday to Friday from 10am to 10pm.
- Orders that require exchange may take an extra 1-2 days to deliver.
Delivery
- Delivery is free above $100 net spent, Below $100 there will he a $15 delivery fee.
Can I opt for self-collection?
- No!
As our goods come direct from our warehouse, we are not able to allow self pickup. *Do give us a call or WhatsApp 9450 0947 and we will try to help you with you orders.
Drop Off
- Driver only able to leave outside your door steps. Due to Covid and Safety of our staff.