About Us
The Sky Is The Limit
When You Shop At Petmart
We have over 8000 pets’ related products for you to choose – from
the latest in electronics to the nuts and bolts of aquarium pumps,
lights, filters, fish food, dog food, reptile food, medications,
cages, and accessories.
We stock all major brands of pets’ products. Our spare parts list is
very comprehensive. In fact if you are looking for any spare parts,
no matter how old, and cannot find them elsewhere, your best bet is
to come to us.
Established in 1988, Petmart Pte. Ltd. is one of the pioneers in the
aquarium and pets’ trade in Singapore.
Our Prices Are Very Competitive
We are located in the heart of Singapore’s pets’ centre in Serangoon
North.
We sell live animals, aquarium tanks, foods, medications, and
accessories. We have the latest range of electronic
equipment ranging from water testers to bark control for dogs. We
carry a wide range of pets’ books too.
We welcome all export enquiries. Please email us at
mail@petmart.com.sg
Shop With Confidence
We were rated an “A” Class Petshop by the Agri-Food &
Veterinary Authority of Singapore (AVA).
We were awarded the Successful Entrepreneur status in 2011.
FAQs
R Returns and Exchange
D Delivery
Exchange/return of goods* is allowed on a case-by-case basis up to 7 days from the date order is received, provided the items are in the original condition.
- All items should be in original condition, unopened.
- To maintain good hygiene, collars, beds, cages, and all other wearable are not eligible for exchanges or returns.
- A $15 delivery fee will be imposed on each exchange and return. Once the item(s) is returned back to our warehouse, our team will inspect the condition of the item(s) and contact you to issue a refund within 5 working days, if approved.
- [CLEARANCE] is not eligible for refund/exchange.
Exchanging/Refunding of Items:
- We can pick up the items & bring it back to our warehouse - service fee $15
- We will deliverthe exchange items when you make a new order. (The new order needs to be made within 1- 2 weeks from the date of the previous delivery)
- You can drop off the item at our Store at - Block 151 Serangoon North Ave 2 unit 01-79 (S) 550151 (Mondays - Fridays; 10am - 6pm) *WhatsApp 9450 0947 for approval before coming to the store.
- Our team will inspect the condition of the item(s) & contact you thereafter regarding exchange or a refund. Refunds would be issued in the same method of payment as the original payment.
How long does Petmart Online take to deliver after I’ve placed my order?
- Our delivery will take 3 to 5 working days. We will deliver from Monday to Friday from 10am to 10pm.
- Orders that require exchange may take an extra 1-2 days to deliver.
Delivery
- Delivery is free above $100 net spent, Below $100 there will he a $15 delivery fee.
Can I opt for self-collection?
- No!
As our goods come direct from our warehouse, we are not able to allow self pickup. *Do give us a call or WhatsApp 9450 0947 and we will try to help you with you orders.
Drop Off
- Driver only able to leave outside your door steps. Due to Covid and Safety of our staff.